Client Service Terms
These Client Service Terms explain how iMarkets Group works with clients when providing digital marketing, website, SMS, QR code, loyalty, lead capture, AI-assisted content, automation, and related online services.
They are designed to make responsibilities clear before work begins, including client approvals, customer data, SMS consent, third party platforms, payments, content ownership, and service limitations.
By approving a quote, paying an invoice, submitting an order form, approving campaign work, or asking us to begin work, you agree to these Client Service Terms.
1. About these terms
These terms apply when iMarkets Group provides digital marketing, website, SMS, QR code, loyalty, lead capture, AI supported content, automation, or related online services to a client.
By approving a quote, paying an invoice, submitting an order form, approving campaign work, or asking us to begin work, you agree to these terms.
These terms are designed to make responsibilities clear, protect both parties, and avoid misunderstandings once work has started.
2. About iMarkets Group
iMarkets Group provides practical digital marketing services for local businesses and other clients.
Our services may include websites, landing pages, QR codes, SMS campaigns, digital loyalty cards, coupons, lead capture forms, appointment reminders, customer follow up messages, AI supported content, and related digital tools.
The exact service we provide will depend on what has been agreed in writing with the client.
3. Services we may provide
Depending on what has been agreed, our services may include:
Website design and updates
Landing pages
QR code campaigns
Digital loyalty cards
Digital coupons
SMS campaign setup and management
Lead capture forms
Jotform setup or integration
Customer follow up campaigns
Review request campaigns
Appointment reminder campaigns
Basic content writing
AI supported marketing content
Graphic or layout work
Local business marketing support
Third party software setup
Campaign monitoring and basic reporting
The exact services will be confirmed in a quote, proposal, order form, invoice, email, message, or other written confirmation.
4. What is not included unless agreed
Unless agreed separately in writing, our services do not include legal advice, tax advice, financial advice, a full GDPR audit, a full cyber security audit, trademark searches, guaranteed search engine rankings, guaranteed sales, guaranteed leads, guaranteed customer responses, paid advertising spend, hosting costs, domain name costs, third party software fees, or ongoing support after completion.
We may give practical observations, but these should not be treated as legal, tax, financial, or regulatory advice.
5. Client responsibilities
Where a client provides customer contact details for SMS, email or other marketing communications, the client confirms they have the necessary permissions, consents or other lawful basis to use that information and instruct iMarkets Group to process that information on their behalf
The client is responsible for giving us accurate information and checking work before it is published, sent, or made live.
The client is responsible for checking business details, names, addresses, phone numbers, prices, offers, opening hours, marketing claims, discounts, promotions, images, logos, testimonials, and any other information supplied to us.
The client is also responsible for making sure that any customer data supplied to us has been collected lawfully and can be used for the intended purpose.
6. Client approval
Before work goes live, is published, or is sent to customers, the client must review and approve it.
Approval may be given by email, text message, WhatsApp, form submission, verbal confirmation followed by action, payment of an invoice, or any other written confirmation.
Once the client approves content, campaign wording, offers, images, forms, SMS messages, QR code destinations, website pages, loyalty card settings, or similar material, the client accepts responsibility for that approved material.
We will use reasonable care, but we are not responsible for errors that the client has approved or failed to correct when given the opportunity to review.
7. SMS marketing and customer consent
Where SMS campaigns are used, the client is responsible for making sure that customer data has been collected lawfully and that customers have given any consent required for the intended communication.
The client must not provide purchased, scraped, copied, or unlawfully obtained phone numbers.
The client must not ask us to send misleading, aggressive, offensive, unlawful, or spam style messages.
The client agrees to keep evidence of customer consent where required, honour opt out requests, and tell us quickly if a customer objects or asks not to be contacted.
We may refuse to send any campaign that we believe may create legal, regulatory, reputational, technical, or delivery risk.
8. Opt outs and unsubscribe requests
SMS campaigns should include a clear way for recipients to opt out where required.
Where we manage replies or campaign systems for the client, we will follow the agreed process for recording opt outs.
The client must not continue messaging anyone who has opted out or objected to receiving messages.
9. Customer data and data protection
For some services, iMarkets Group may handle personal data on behalf of the client. This may include names, phone numbers, email addresses, birth months, form responses, appointment details, loyalty card activity, coupon claims, message history, and other customer information.
In many cases, the client will be the data controller because the client decides why and how customer data is used.
iMarkets Group may act as a data processor when we handle that data on the client’s instructions.
Where we act as a processor, we will process personal data only for the agreed service, follow the client’s instructions, take reasonable steps to keep personal data secure, limit access to those who need it, and use suitable third party platforms where needed.
The client remains responsible for making sure they have a lawful basis to collect, store, and use their customer data.
10. Third party platforms
We may use third party platforms to provide services. These may include tools for websites, forms, QR codes, SMS delivery, loyalty cards, email, hosting, analytics, automation, AI content, or customer communication.
These platforms may include WordPress, Divi, Jotform, EngageSnap, SMS platform providers, QR code tools, hosting companies, email providers, AI tools, analytics tools, payment tools, and other software providers.
Third party platforms have their own terms, privacy policies, technical limits, downtime risks, pricing, and support arrangements.
We are not responsible for third party downtime, price changes, software changes, service withdrawal, delivery failures, or platform decisions outside our reasonable control.
11. International data processing
Some third party platforms may store or process data outside the United Kingdom.
Where relevant, we will take reasonable steps to use reputable platforms and to consider data protection requirements.
If the client has strict data residency requirements, they must tell us before the service begins.
12. AI supported content
We may use AI tools to support drafting, research, layout ideas, campaign wording, social media content, SMS examples, website copy, images, or creative suggestions.
AI supported content must always be reviewed and approved by the client before use.
The client accepts that AI supported content may require checking for accuracy, originality, tone, compliance, and suitability.
We do not guarantee that AI generated or AI supported material is free from all intellectual property, factual, regulatory, or reputational issues.
The client remains responsible for final approval before publication or sending.
13. Intellectual property and content ownership
Unless agreed otherwise, the client keeps ownership of materials they provide to us.
iMarkets Group keeps ownership of its own templates, systems, methods, layouts, processes, know how, and reusable structures.
Once all agreed payments have been made, the client receives permission to use the final approved work created for them for the purpose it was supplied.
Third party software, images, fonts, plugins, tools, templates, and platforms remain subject to their own licence terms.
The client must only supply logos, images, videos, text, music, fonts, testimonials, customer details, and other materials they have permission to use.
If a claim is made because the client supplied material they did not have the right to use, the client is responsible for that claim.
14. Marketing claims and advertising compliance
The client is responsible for making sure all claims about their business, services, prices, results, discounts, awards, experience, reviews, and availability are accurate and can be supported.
We may suggest improvements to wording, but the client is responsible for approving the final claims.
We may refuse to publish or send material that appears misleading, unfair, unlawful, or likely to create complaints.
15. Payments
Payment terms will be shown on the quote, invoice, proposal, order form, or written agreement.
Unless agreed otherwise, work may not begin until the agreed payment or deposit has been received.
Ongoing services must be paid in advance or on the agreed billing date.
Late payment may delay work, support, publishing, or campaign activity.
Third party costs may need to be paid before setup or renewal.
Completed work remains chargeable even if the client later chooses not to use it.
16. Changes to scope
The agreed price is based on the scope agreed at the start.
Extra work may be charged separately. This may include additional pages, additional forms, extra SMS campaigns, extra design revisions, changes after approval, new functionality, urgent work, additional integrations, rebuilding work because client information changed, or fixing issues caused by third party tools, hosting, or client actions.
We will try to make extra costs clear before carrying out significant additional work.
17. Timescales
We will use reasonable efforts to complete work within any estimated timescale.
Timescales may be affected by late client responses, missing content, delayed approvals, third party software issues, hosting or domain issues, technical problems, changes to scope, illness, holidays, or events outside our control.
Any timescale given is an estimate unless expressly stated as a fixed deadline in writing.
18. Support and maintenance
Support and maintenance are only included where agreed.
Without a support agreement, completed work may still require separate payment for updates, fixes, changes, monitoring, renewal checks, platform updates, or campaign management.
Websites, plugins, forms, SMS systems, QR links, and loyalty tools may require ongoing maintenance to remain secure and functional.
19. Limitation of liability
We will provide services with reasonable care and skill.
However, we are not liable for loss of profit, loss of sales, loss of leads, loss of goodwill, loss caused by inaccurate client information, loss caused by client approved content, loss caused by third party platforms, loss caused by hosting, domains, email, SMS providers, or software providers, loss caused by customer complaints arising from client approved campaigns, loss caused by unlawful or poor quality customer data supplied by the client, loss caused by search engine, social media, or platform changes, or indirect loss.
Our total liability for any claim will not exceed the amount paid by the client for the specific service giving rise to the claim, unless the law does not allow such a limit.
Nothing in these terms limits liability where it would be unlawful to do so.
20. Confidentiality
Both parties agree to keep confidential information private and not disclose it except where needed to provide the service, comply with the law, use professional advisers, or work with approved third party platforms.
21. Suspension or refusal of service
We may pause, refuse, or stop work if payment is overdue, the client provides unlawful or questionable data, the client asks us to send spam style messages, the client asks us to publish misleading claims, the client acts abusively or unreasonably, the work creates legal, reputational, technical, or platform risk, or a third party platform suspends or restricts the service.
22. Termination
Either party may end an ongoing service by giving written notice, unless a separate minimum term has been agreed.
The client must pay for all work completed up to the termination date, plus any unavoidable third party costs or committed costs.
Fees already paid may not be refundable where work has already been completed, reserved, purchased, configured, or delivered.
23. Portfolio use
Unless the client asks us not to, we may refer to completed work in our portfolio, website, social media, or marketing materials.
We will not publish confidential commercial information or private customer data.
24. Governing law
These terms are governed by the laws of England and Wales.
Any dispute will be handled under the jurisdiction of the courts of England and Wales, unless another arrangement is agreed in writing.
25. Contact
If you have any questions about these terms, please contact iMarkets Group.
Email: helper@imarkets-group.com
Telephone: 020 3772 0520
Text enquiries: 07793 215 981